1. Information We Collect

We collect information you provide directly when using our services:

• Full name
• Email address
• Phone number
• Shipping address
• Payment information (processed securely through third parties)
• Purchase history and product preferences

2. Use of Information

Your information is used to:

• Process and ship your orders
• Send order confirmations and shipping updates
• Provide customer support
• Send promotional information (with your consent)
• Improve your shopping experience
• Fulfill applicable legal obligations

3. Data Protection

We implement technical security measures to protect your data. We do not store credit card details on our servers — all payments are processed by secure, encrypted, and certified third-party payment gateways.

4. Information Sharing

We do NOT sell or transfer your personal data to external parties, except as required for:

• Order shipping services (logistics partners)
• Payment gateway providers
• Law enforcement (if required by law)

5. Cookies

Our website uses cookies to remember your preferences. You can disable cookies in your browser settings, but some features of the site may not function optimally.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications

Contact us at info@vivacosmetic.com to exercise these rights.

7. Policy Changes

We may update this policy from time to time. Any changes will be announced on this website.

8. Contact Us

• Email: info@vivacosmetic.com
• Phone: (031) 8435657
• Address: Jl. Panjang Jiwo No.42, Surabaya 60299, Indonesia